Refund Policy

Introduction

At KissPixel, we strive to provide exceptional AI image generation services and want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be requested and processed for our credit-based AI image generation services.

Refund Request Period

Customers can request a refund within 7 days of their purchase date. This applies to both subscription plans and one-time credit purchases. Refund requests submitted after this period will not be eligible for processing.

Eligibility Conditions

Qualifying Conditions for Refunds

Refunds may be granted under the following circumstances:

• Minimal Usage:
  • Subscription users: Less than 20% of allocated monthly credits have been used
  • One-time credit purchases: Less than 20% of purchased credits have been consumed
• Technical Issues: Platform technical failures that prevent normal service usage for extended periods
• Service Interruptions: Prolonged service unavailability exceeding 24 consecutive hours
• Fraud Detection Errors: Accounts incorrectly flagged by our automated fraud detection systems
• Billing Errors: Incorrect charges or duplicate transactions

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Heavy Usage: More than 20% of allocated or purchased credits have been consumed
• Policy Violations: Accounts suspended or terminated for violating our Terms of Service
• Content Quality Disputes: Subjective dissatisfaction with AI-generated image quality or results
• Expired Requests: Refund requests submitted after the 7-day eligibility period
• Abuse Detection: Evidence of malicious use, system manipulation, or attempts to circumvent content filters
• Completed Services: Credits that have been fully utilized for successful image generation

Refund Process

How to Request a Refund

1. Contact Support: Send an email to support@kisspixel.ai within 7 days of purchase
2. Provide Information: Include your registered email address, purchase details, and reason for the refund request
3. Review Process: Our support team will review your request within 3 business days
4. Decision Notification: You will receive an email notification regarding the approval or denial of your refund request
5. Processing: Approved refunds will be processed through your original payment method within 5-10 business days

Required Information

When submitting a refund request, please include:

• Your account email address
• Purchase date
• Subscription or purchase plan name
• Detailed reason for the refund request
• Any relevant screenshots or documentation supporting your request

Special Refund Scenarios

Annual Subscriptions

For annual subscription plans, refunds may be calculated on a pro-rata basis for unused months, subject to the following conditions:

• Request must be made within 7 days of the initial purchase
• Less than 20% of the first month's allocated credits have been used
• Refund amount will be calculated based on remaining full months in the subscription period

Plan Changes and Upgrades

• Upgrades: When upgrading from monthly to annual plans, refunds for the previous plan are not provided as outlined in our Terms of Service
• Downgrades: Downgrade requests do not qualify for refunds of the price difference

Fraudulent Activity Detection

If our systems detect potentially fraudulent, illegal, or suspicious payment methods:

• We may proactively issue a full refund without prior notice
• The associated subscription or credits will be immediately cancelled
• Account access may be suspended pending investigation

Processing and Payment Methods

• Refund Method: All approved refunds will be processed through the original payment method used for the purchase
• Processing Time: Refunds typically appear in your account within 5-10 business days, depending on your payment provider
• Currency: Refunds will be issued in the same currency as the original transaction
• Transaction Fees: Third-party payment processing fees are non-refundable

Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service Disruptions: Proportional refunds for documented service outages affecting your usage
• Technical Issues: Partial credit restoration for failed image generations due to system errors
• Account Issues: Compensation for credits lost due to platform-related problems

Contact and Support

Getting Help

If you have questions about our refund policy or need assistance with a refund request:

• Email: support@kisspixel.ai
• Response Time: We aim to respond to all refund inquiries within 24 hours
• Documentation: Please keep records of your communications for reference

Dispute Resolution

If you disagree with a refund decision, you may:

1. Request a review by providing additional information or documentation
2. Escalate the matter through our customer support channels
3. Seek resolution through appropriate legal channels as outlined in our Terms of Service

Policy Updates

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated through:

• Email notifications to registered users
• Updates posted on this page with revised effective dates
• Announcements on our website or platform

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

Governing Law

This Refund Policy is governed by the laws of the United Kingdom, consistent with our Terms of Service and Privacy Policy.

Contact Us

For refund requests, questions, or concerns about this policy, please contact us at support@kisspixel.ai or visit our contact page.

Last updated: August 1, 2025